Frequently Asked Quesstions
Return
What is Apache's return policy?
At Apache, we have a comprehensive return policy. If you are not satisfied with your purchase, you can initiate a return within 30 days of receiving the product. Please refer to our Return Policy page for detailed information on the return process and eligibility criteria.
How do I initiate a return?
To initiate a return, please contact our customer support team at support@apache.be or through the contact form on our website. Provide your order details and reason for the return, and our team will guide you through the return process.
What are the conditions for returns?
In order to be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it. Additional conditions may apply, so please review our Return Policy page for complete information.
Shipping
Where does Apache ship?
Apache offers shipping services within Belgium. We deliver our products nationwide.
How long does it take to process and ship an order?
We strive to process and ship orders as quickly as possible. Typically, orders are processed within 1-2 business days. Shipping times may vary depending on your location within Belgium.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email. This tracking number allows you to monitor the status and progress of your delivery.
What are the shipping charges?
We offer free shipping on orders above a certain value within Belgium. For orders below that value, a nominal shipping fee may apply. Please visit our Shipping Policy page for more detailed information.
Do you offer international shipping?
Currently, we only offer shipping services within Belgium and do not provide international shipping.